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Q168

BSS Senior Project Manager Job Description- please contact me via Maria.Luo@NetworkersPlc.com or +861058221362

Maria Luo
Account Manager at Networkers International
1.1        PROJECT/PRACTICE RELATED COMPETENCIES
Project /Practice Management
        Manages the day-to-day operational and tactical aspects of multiple or large scale projects.
        Oversees managers working on client engagements within practice.
        Reviews high-level deliverables across projects.
        Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction.
        Minimizes our exposure and risk across multiple projects.
        Manages scope and mitigates risk across projects.
Project Accounting
        Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction.
        Integrates financial data for multiple projects.
        Compares financial data for practice to that of other practices and seeks ways to maximize revenue.
        Analyzes profitability, revenue, margins, bill rates and utilization across projects.
        Addresses elevated billing issues when they arise.
1.2        PROFESSIONAL QUALITIES
Leadership
        Challenges others to develop as leaders while clarifying roles and responsibilities.
        Pursues excellence in all aspects of business.
        Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
        Builds expert knowledge in our industry and conveys knowledge to others.
Teamwork
        Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
        Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
        Works across practice to share lessons learned and best practices.
Client Management
        Manages day-to-day client interaction and expectations for multiple or large-scale projects.
        Anticipates clients needs and proposes alternative business solutions.
        Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
        Possesses a knowledge base of each client's business, organization and objectives.
1.3        ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
        Participates in all programs relating to performance evaluations and career development planning.
        Reviews evaluations within practice for consistency.
        Mentors managers through formal channels.
        Assesses training needs and selects training tools for team members.
        Manages the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.
Internal Operations
        Easily recognizes areas for internal improvement and develops plans for implementation.
        Lends expertise to internal teams and task forces.
        Reviews the status reports of team members across projects and addresses issues as appropriate.
        Complies with and enforces standard policies and procedures.


1.4        Basic Qualifications:

        Minimum of eight years’ experience as a technical Program Manager in telecom field.
        Outstanding communication, organizational, interpersonal and cross-team collaboration skills, PMP/iPMP is in high priority .
Bachelor’s degree in Computer Science or Engineering.

Q168

MS (Managed Services) Operations Director / manager please contact me via Maria.Luo@NetworkersPlc.com or +861058221362

Maria Luo
Account Manager at Networkers International
LOCATION        Shen Zhen ,Malaysia,&India,
regular global travel rate >70%
REQUEST TYPE        New Position
POSITION CATEGORY        Manager/Senior

KEY RESPONSIBILITIES
•        With a big picture in mind, the MS/ITO Operations Director shall have an in-depth knowledge of Managed Services Business trends globally and able to assess competition in the field of Telecommunications / IT Infrastructure & Application Services.
•        Performs demand analysis for targeted clients to identify Managed Services / Outsourcing opportunities that covers all Telecommunication / IT Business & Operational functions including Business Support Systems (BSS), IT Services, Application Development & Maintenance, Network & IT Tools predominantly in the Telecommunications and IT Operations space.
•        Shall perform in-depth analysis of clients overall strategic direction and understand/translate client’s pain points for effective solution development.
•        Develop an Operational organization which introduces innovative moves for key challenged areas and steering towards the Customer’s business vision.
•        Supplement the Operations solution with winning propositions in-line with Managed Services disciplines.
•        Ability to articulate the proposed operational solution to customer‘s CxO levels convincingly.
•        Acts as the solution lead; challenges complex and conflicting business needs and reconciles them in a valuable solution. Integrates functional, technical and organizational concepts and objectives into a coherent overall solution.
•        Participate & Lead in between Sales pursuit (Pre-Sale Solution Development, Bid Management, Contract Negotiation, SLA/KPI developments, SOW creation, Due Diligence, Transition & Operation Solution Development)
•        May be responsible to lead the due diligence phase of pursuit and to validate/revise the solution as necessary
REQUIREMENT
•        Bachelor Degree or above in Information Systems Management is required for the position
•        Minimum 8 years’ experience in the telecoms industry or managed services operation
•        Minimum 10 years’ experience in IT service delivery or managed services operation
•        Familiar with operator’s framework, process, business and operations
•        Be able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
•        Strong Telecoms or IT industry experiences and broad knowledge in processes and tools
•        Strong problem solving skills, quick learner and self-motivated team player
•        Strong leadership, drive, initiative & assertive skills
•        Excellent written and & oral communication skills in English.
•        Former CIO, CTO, Operations Director of a Telecom operator preferred.
•        Willing to travel extensively.