GB/T19001-2016 质量管理原则

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在现代质量管理的发展历程中，逐步形成了一系列颇有影响并具有指导性的原则、思想和理念，如全面质量管理中的“三全管理”（全员参与、全过程控制和全面质量)、

朱兰的“质量三部曲”(质量策划、质量改进和质量控制)、


戴明的14条质量职责、


卓越绩效模式的基本理念（如美国波德里奇国家质量奖的11项理念）等

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In the development process of modern quality management, a series of influential and guiding principles, ideas, and concepts have gradually formed, such as the "Three All Management" (full participation, full process control, and total quality) in total quality management,

Zhu Lan's "Quality Trilogy" (quality planning, quality improvement, and quality control),


Dai Ming's 14 quality responsibilities The basic concepts of the excellent performance model (such as the 11 concepts of the Podridge National Quality Award in the United States), etc

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ISO/TC176（质量管理和质量保证技术委员会）在策划2000版ISO9000族标准时，就考虑为组织的管理编制一套文件，以指导组织提升管理能力，其中最重要的一个文件就是质量管理原则。为此，ISO专门成立了一个工作组（WG15)，征集世界上最受尊敬的质量管理专家的意见，并在此基础上编制了ISO/CD9004-8《质量管理原则及其应用》。由于该文件以什么形式发布有争议，草案未能及时“转正”发布，但八项


质量管理原则却在1997年TC176哥本哈根年会上得到一致赞同，并决定作为编写2000版ISO9000族标准的理论基础和组织的管理者实施质量管理的行为准则。
自此，ISO/TC176将质量管理原则系统地应用于ISO9000族标准中，以质量管理原则作为一种管理理念，在ISO9001（GB/T19001）标准的具体要求中予以充分地体现和运用

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as early as 1995, ISO/TC176 (Technical Committee for Quality Management and Quality Assurance) considered preparing a set of documents for the organization's management to guide the improvement of management capabilities when planning the 2000 version of the ISO9000 family standards.

The most important document among them was the Quality Management Principles.


To this end, ISO has established a working group (WG15) to solicit the opinions of the world's most respected quality management experts, and on this basis, ISO/CD9004-8 "Quality Management Principles and Their Applications" has been developed.


Due to controversy over the form in which the document was issued, the draft was not released in a timely manner.
However, the eight quality management principles were unanimously agreed upon at the 1997 TC176 Copenhagen Annual Conference and decided to serve as the theoretical basis for writing the 2000 version of the ISO9000 family standards and the code of conduct for organizational managers to implement quality management. Since then, ISO/TC176 has systematically applied quality management principles to the ISO9000 family of standards, using quality management principles as a management concept that is fully reflected and applied in the specific requirements of the ISO9001 (GB/T19001) standard

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它可以指导一个组织在长时期内通过关注顾客及其他相关方的需求和期望而达到改进其总体绩效的目的，尤其是帮助最高管理者系统地建立质量管理的理念，真正理解ISO9000族标准的内涵，提高其管理水平。

一个组织的质量管理能否成功的关键，就是看它是否能将这些质量管理的原则、理念、意识和价值观渗透到组织中的各个层次和领域，成为组织质量管理体系和组织文化的重要组成部分

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It can guide an organization to improve its overall performance over a long period of time by paying attention to the needs and expectations of customers and other stakeholders, especially by helping top managers systematically establish quality management concepts, truly understand the connotation of the ISO9000 family of standards, and improve their management level.






The key to the success of an organization's quality management is to see if it can penetrate the principles, concepts, awareness, and values of quality management into various levels and fields of the organization, becoming an important component of the organization's quality management system and organizational culture

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在2016版GB/T19000标准中，对前一版标准的八项质量管理原则进行了修订，修订后的质量管理原则由原来的八项变为七项，将原来的原则4“过程方法”和原则5“管理的系统方法”合并成新的原则4“过程方法”，解决了在实际使用过程中，过程方法和管理的系统方法不容易界定的难题。修订还超越了供方互利的价值链关系，在价值网络中强调广泛的合作和关系管理

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In the 2016 version of the GB/T19000 standard, the eight quality management principles of the previous version were revised, and the revised quality management principles were changed from the original eight to seven.

The original principles 4 "Process Method" and 5 "Management System Method" were merged into a new principle 4 "Process Method",