ISO9001-8.5 .5

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8.5.5 交付后的活动

组织应满足与产品和服务相关的交付后活动要求。

在确定所要求的交付后活动的覆盖范围和程度时，组织应考虑：

a）法律法规要求；

b）与产品和服务相关的潜在不良的后果；

c）产品和服务的性质、使用和预期寿命；

d）顾客要求；

e）顾客反馈。

注：交付后活动可包括保证条款所规定的措施、合同义务（如维护服务）、附加服务（如回收或最终处置等）

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8.5.5 Post Delivery Activities



The organization should meet the requirements for post delivery activities related to products and services.



When determining the coverage and degree of required post delivery activities, the organization should consider:



a) Legal and regulatory requirements;



b) Potential adverse consequences related to products and services;



c) The nature, use, and expected lifespan of products and services;



d) Customer requirements;



e) Customer feedback.



Note: Post delivery activities may include measures specified in warranty terms, contractual obligations (such as maintenance services), and additional services (such as recycling or final disposal)

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很多产品交付（出售给顾客或消费者）之后，包括生产者在内的各方有法律规定的强制义务来实施售后服务

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After many products are delivered (sold to customers or consumers), all parties, including producers, have legal obligations to implement after-sales services

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组织出厂检验（例如抽检并非全检）合格的产品，顾客在接收时也没有条件进行检测或有效验证，而最终消费者使用时发现产品质量问题的，组织或其委托的售后服务的机构也必须对此进行妥善处理

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For products that pass the factory inspection (such as spot checks that are not fully inspected), customers do not have the conditions to conduct testing or effective verification upon receipt. If the final consumer discovers product quality issues during use, the organization or its authorized after-sales service agency must also handle them properly