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楼主 |
发表于 2024-7-22 13:13:30
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Complaint handling is also the core of complaint management, as it can reduce customer churn and salvage customer relationships that are on the brink of breakdown.
When handling complaints, the investigation, analysis of reasons, and seeking solutions must rely on the collaboration of different departments to solve customer problems.
Attention should be paid to timeliness in complaint handling. Ensure efficient processing and establish corporate reputation. At the same time, a complaint follow-up system should be established to supervise and track the effectiveness of complaint handling
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