ISO9001-8.7.1

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8.7.1组织应确保对不符合要求的输出进行识别和控制，以防止其非预期的使用和交付。组织应根据不合格的性质及其对产品和服务符合性的影响采取适当措施。这也适用于在产品交付之后，以及服务提供期间或之后发现的不合格产品和服务。组织应通过下列一种或几种途径处置不合格输出：

a）纠正；

b)隔离、限制、退货或暂停对产品和服务的提供；

c）告知顾客；

d）获得让步接收的授权。

对不合格品输出进行纠正之后应验证其是否符合要求

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8.7.1 The organization should ensure the identification and control of outputs that do not meet requirements to prevent their unintended use and delivery. Organizations should take appropriate measures based on the nature of non conformities and their impact on product and service conformity. This also applies to non-conforming products and services discovered after product delivery, as well as during or after service provision. Organizations should address non-conforming outputs through one or more of the following methods:



a) Correction;



b) Isolate, restrict, return or suspend the provision of products and services;



c) Inform customers;



d) Obtain authorization for concession acceptance.



After correcting the output of non-conforming products, it should be verified whether they meet the requirements

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不管是在组织内部或外部，针对不合格产品与服务的让步接受，必须征得产品或服务接受对象的同意，例如不合格半成品在评审时决定为“让步接受”，则意味着下道工序的负责人已经同意接受，并有相应措施保证最终产品合格，或者被行政命令强行接受且上级领导提供了额外支持性的非常规手段来确保最终产品合格。

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Whether within or outside the organization, concession acceptance of non-conforming products and services must be approved by the recipient of the product or service.
For example, if a non-conforming semi-finished product is determined to be "concession acceptance" during the review, it means that the person in charge of the next process has agreed to accept it and has corresponding measures to ensure that the final product is qualified, Or they may be forcibly accepted by administrative orders and provided with additional supportive unconventional means by superiors to ensure the final product is qualified. Sometimes (ultimately) a product or service is judged to be unqualified, but it is difficult to rework or repair to correct it, and the consequences are not too serious. Concession acceptance from customers can be sought, and of course, additional conditions may be added, such as demotion (judged to meet the next level of standards) and price reduction or reduction, adding some qualified products or services, and commitment to strengthen services in the future