ISO9001-9.1.3

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9.1.3 分析与评价

组织应分析和评价通过监视和测量获得的适当的数据和信息。 应利用分析结果评价：

a）产品和服务的符合性；

b）顾客满意程度；

c）质量管理体系的绩效和有效性；

d）策划是否得到有效实施；

e）应对风险和机遇所采取的措施的有效性；

f）外部供方的绩效；

g）质量管理体系改进的需求。

注：数据分析方法可包括统计技术

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9.1.3 Analysis and Evaluation



Organizations should analyze and evaluate appropriate data and information obtained through monitoring and measurement. The analysis results should be used to evaluate:

a) the conformity of products and services;



b) Customer satisfaction level;



c) The performance and effectiveness of the quality management system;



d) Whether the planning has been effectively implemented;



e) The effectiveness of measures taken to address risks and opportunities;



f) Performance of external suppliers;



g) The need for improvement of the quality management system.



Note: Data analysis methods may include statistical techniques

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分析结果的评价是组织各职能与业务部门（包括内审小组）每周或每月、每季度应向最高管理者汇报的内容，当然相关数据信息与评价结果也包括在内。

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The evaluation of analysis results is the content that each functional and business department (including the internal audit team) of the organization should report to the top management on a weekly, monthly, and quarterly basis, including relevant data information and evaluation results