质量标准设定的因素

gaowenhua

质量标准要源于客户的需求
产品质量标准取决于客户对产品质量的客观要求，而非企业对产品品质的主观要求。一些管理者认为衡量质量的标准就是有分量、奢侈。其实，这只是客户衡量质量的部分标准；对于整个客户群而言，质量标准就是“符合自己的需求”。而质量是否符合要求，则要通过将质量的附加条件加以定义和解释后，再去衡量。
The quality standard should come from the needs of customers

The product quality standard depends on the objective requirements of customers for product quality, rather than the subjective requirements of enterprises for product quality. Some managers think that the standard to measure quality is weight and luxury. In fact, this is only part of the standard for customers to measure quality; For the whole customer group, the quality standard is "meet your own needs". Whether the quality meets the requirements is to be measured by defining and explaining the additional conditions of quality.

gaowenhua

质量标准要基于国家的标准
客户虽然是产品的直接使用者，但对于产品质量究竟应该达到什么样的标准往往不能给出准确论断，而采用国家质量标准作为衡量产品质量的基本标准是一种安全的做法。所以，现场质量标准的设计必须在国家质量标准的基础上进行，并根据国家质量标准实施检验。进一步说，企业所生产的产品质量水平可以高于国家要求的质量标准，但绝不可低于此标准，这样才能赢得客户的认可。

Quality standards shall be based on national standards

Although the customer is the direct user of the product, it is often unable to give an accurate judgment on what standard the product quality should reach, and it is a safe practice to adopt the national quality standard as the basic standard to measure the product quality. Therefore, the design of on-site quality standards must be carried out on the basis of the national quality standards, and the inspection shall be carried out according to the national quality standards. Furthermore, the quality level of the products produced by the enterprise can be higher than the quality standard required by the state, but it can never be lower than this standard, so as to win the recognition of customers.

gaowenhua

质量标准要满足企业的利益要求
虽然质量标准可以设定得略高，但却不可过度。如，随意加大产品安全系数；对于一般用途的产品，采用承受高负载的元件或高价格的原料·····这会导致质量成本超出预期。因而，企业在综合考虑国家标准和客户需求的基础上，可以以同等功能和质量但价位不同的原料替换原先使用的原料。

总之，管理者在制定质量标准时要根据业务特性以及内外部整体质量管理的要求，动态的把控以上三个因素，并积极应对由此对产品质量所带来的影响

Quality standards should meet the interests of enterprises

Although the quality standard can be set slightly higher, it should not be excessive. For example, arbitrarily increase the product safety factor; For general-purpose products, components bearing high loads or raw materials with high prices are used... This will lead to quality cost exceeding expectations. Therefore, on the basis of comprehensive consideration of national standards and customer needs, the enterprise can replace the original raw materials with raw materials with the same function and quality but different prices.



In short, when formulating quality standards, managers should dynamically control the above three factors according to the business characteristics and the requirements of internal and external overall quality management, and actively deal with the impact on product quality

gaowenhua

bilywang 发表于 2022-9-1 08:28
谢谢分享

谢谢 支持 ,

认真解读和学习把Thank you for your support ,

Read and learn carefully

TEA一一TEA

客户标准多未考虑成本