GB/T19001-2016标准理解与实施

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二、条款解读

1、目的和意图

标准的引言尽管不是正文，但却是非常重要的，引言中通常会阐述标准的基本原则、思想、理念或需要特别提示标准使用者注意的内容。

“0.1总则”刚述了标准的战略意义和会给使用者带来哪些益处，提出了过程方法的理念，明确区分了标准给出的质量管理体系要求和产品要求的区别，强调了质量管理体系的是帮助组织提高整体绩效、走向卓越的关键。

引言旨在引导组织从更广阔的视角审视自身的发展需求，定位自身的管理模式，致力于在日益复杂的动态环境中针对未来需求和期望采取适当行动，关注改进和质量的提升，以持续满足要求，为顾客和相关方服务

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2、 Interpretation of terms

1. Purpose and Intent

A standard introduction, although not the main text, is very important. It usually elaborates on the basic principles, ideas, concepts, or content that requires special attention from standard users.

The "0.1 General Principles" just stated the strategic significance of the standard and what benefits it will bring to users, proposed the concept of process methods, clearly distinguished the difference between the quality management system requirements and product requirements provided by the standard, and emphasized that the quality management system is the key to helping organizations improve overall performance and move towards excellence.

The introduction aims to guide organizations to examine their own development needs from a broader perspective, position their own management model, and commit to taking appropriate actions in an increasingly complex and dynamic environment to meet future needs and expectations, focusing on improvement and quality enhancement, in order to continuously meet requirements and serve customers and stakeholders

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2、理解与实施要点

(一）采用质量管理体系应当是组织的一项战略性决策

尽管绝大多数组织都有自己的管理模式，但经过多年实践，按ISO9000族标准给出的通用模式建立的质量管理体系是国际上公认的一种行之有效的管理模式，它能够帮助组织持续改进自身的能力，增强顾客满意，向组织及其顾客提供信任。

当组织决定依据GB/T19001标准建立质量管理体系时，说明组织对自身的管理模式做了一个决策，这应是组织的一项重大的、带有全局性的战略性决策策划，它决定了组织将遵循GB/T19000族标准的以质量管理原则为指导思想、持续改进组织绩效的管理理念，并将这些原则和理念融入组织的质量管理活动，从而帮助组织更好地其提高整体绩效，为推动可持续发展奠定良好基础。

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2. Key points for understanding and implementation

（1） Adopting a quality management system should be a strategic decision for the organization

Although the vast majority of organizations have their own management models, after years of practice, the quality management system established according to the universal model provided by the ISO9000 family of standards is internationally recognized as an effective management model. It can help organizations continuously improve their own capabilities, enhance customer satisfaction, and provide trust to the organization and its customers.

When an organization decides to establish a quality management system based on the GB/T19001 standard, it indicates that the organization has made a decision regarding its own management model. This should be a significant and global strategic decision planning of the organization. It determines that the organization will follow the quality management principles of the GB/T19000 family of standards as the guiding ideology, continuously improve organizational performance, and integrate these principles and concepts into the organization's quality management activities, To help organizations better improve their overall performance and lay a solid foundation for promoting sustainable development.

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1.稳定提供符合顾客要求以及适用的法律法规要求的产品和服务的能力

GB/T19001倡导组织基于风险的思维采用过程方法，充分识别、监视和评审可能长期或短期影响其能力的内外部环境的变化以及顾客和相关方的需求和期望，在此基础上对其质量管理活动进行决策，使组织在实施质量管理活动中能始终专注于产品和服务的一致性、以顾客力关注焦么。发挥领导作用、优化京源的利用2从而帮助组织始终保持能力以满足法律法规和监管要求，满足顾客和相关方的需求和期望，稳定提供符合顾客要求以及适用的法律法规要求的产品和服务。

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1. The ability to stably provide products and services that meet customer requirements and applicable legal and regulatory requirements






GB/T19001 advocates that organizations adopt a process approach based on risk thinking, fully identifying, monitoring, and reviewing changes in the internal and external environment that may affect their capabilities in the long or short term, as well as the needs and expectations of customers and relevant parties. Based on this, decisions are made on their quality management activities, so that organizations can always focus on the consistency of products and services and focus on customer focus in implementing quality management activities. Play a leadership role and optimize the utilization of Jingyuan to help organizations maintain their ability to meet legal, regulatory, and regulatory requirements, meet the needs and expectations of customers and stakeholders, and provide stable products and services that meet customer requirements and applicable legal and regulatory requirements.

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2.促成增强顾客满意的机会

GB/T19000族标准最重要的一个质量管理原则就是“以顾客为关注焦点”，GB/T19001标准要求组织最高管理者始终致力于增强顾客满意：

在质适管理先系中履行“以顾客为关注焦点”的承诺、通过最高管理者的领导作用和质量管潍体系的有效运行，可以使组织及时识别

。分析顾客和相美力需求以及这些需求的变化，识朔可能影响产品和服务符合性以及增强顾客满意的能力的风险和机遇，并采取相应的应对措施，使组织而对复杂的、多变的环境更具灵活性和高有竞争力，从而媒成组织增强顾客和其他相关方满意的机会

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2. Opportunities to enhance customer satisfaction






The most important principle of quality management in the GB/T19000 family of standards is "customer-centered".


The GB/T19001 standard requires the top management of an organization to always be committed to enhancing customer satisfaction: fulfilling the commitment of "customer-centered" in the quality management system, and through the leadership role of the top management and the effective operation of the quality management system, the organization can identify in a timely manner. Analyze customer and beauty needs and the changes in these needs, identify risks and opportunities that may affect product and service compliance and enhance customer satisfaction, and take corresponding response measures to make the organization more flexible and competitive in complex and ever-changing environments, thereby facilitating opportunities for the organization to enhance customer and other stakeholders' satisfaction

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3.应对与继织环境和目标相关的风险和机遇

新版GB/T19601所倡导的“过程方法”的一个重要方面就是“基子风险的思维”，

它是实现质量管理体系有效性的前提、标准不仅在引言中特别刚述了这一理念，在“5策别”也给出了具体要求。

要求组织在策划质量管理体系时就应考虑到影响其实观预期结果的内外部因素和相关方的要求，识别与之相关的可能的风险和机遇，策划应对这些风险和机遇的措施，规定相关的实施过程并使其持续受控，这将帮助组织提高抗风险能力，在日趋复杂和不断变化的环境中，更好地抓住机遇，迎接挑战，为提高质量管理体系有效性、实现改进结果、防止不利影响以及实琛预期结果奠定基础