GB/T19001: 2016 5.1领导作用承诺

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“对质量管理体系的有效性负责”。

对所有策划活动的完成程度和所有策划结果的得到程度负责。

最高管理者可以直接负责，也可以通过分配职责和权限间接负责。强调的是最高管理者的总管作用。

“确保制定质量管理体系的质量方针和质量目标，并与组织环境相适应，与战略方向相一致”

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Responsible for the effectiveness of the quality management system. Responsible for the completion of all planning activities and the achievement of all planning results.



The top management can be directly responsible or indirectly responsible by assigning responsibilities and authorities.

Emphasis is placed on the supervisory role of the top management.



Ensure the development of quality policies and objectives for the quality management system, which are aligned with the organizational environment and strategic direction

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质量方针和质量目标可以在最高管理者的例会中建立或评审，最高管理者的例会可能包括战略策划会议、管理评审会议等。

比如，某物业服务公司的质量方针是：

“创造安全宜人的居住环境，开展丰富多彩的文体活动，符合国家颁布的物业法规，不断增强业主的满意程度”

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Quality policies and objectives can be established or reviewed in top management meetings, which may include strategic planning meetings, management review meetings, etc.



For example, the quality policy of a certain property service company is:



Create a safe and pleasant living environment, carry out diverse cultural and sports activities, comply with national property regulations, and continuously enhance the satisfaction of homeowners

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促使人员积极参与，指导和支持他们为质量管理体系的有效性作出贡献”。这需要与他们进行沟通，比如：

在需要改进时，最高管理者充当改进的支持者；

最高管理者鼓励员工和其他人参加改进小组。

“推动改进”。比如：

主持实施内部审核、管理评审以及其它绩效评价；确保来自审核、其他评价和管理评审的信息和建议被通报给责任人。

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Encourage personnel to actively participate, guide and support them to contribute to the effectiveness of the quality management system. This requires communication with them, such as:



When improvement is needed, the top management acts as a supporter of improvement;



Top management encourages employees and others to participate in improvement groups.



Drive improvement. For example:



Lead the implementation of internal audits, management reviews, and other performance evaluations; Ensure that information and suggestions from audits, other evaluations, and management reviews are communicated to the responsible person.