GB/T19001: 2016 6.2措施策划方案

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要做什么”。确定实现质量目标需要实施的措施。

“需要什么资源”。确定实现质量目标需要的人员、基础设施、环境、知识。

“由谁负责”。确定由谁对实现特定质量目标负责（可以是一个团队或部门，也可以是一个人)。

“何时完成”。确定何时完成确定的措施。

“如何评价结果”。确定如何评价实现特定质量目标的结果。评价可以是管理评审、绩效评价的一部分。评价也可以通过其它方法实施，比如，有计划完成日期的项目管理、KPIs（关键绩效指标）、日常的评审或反馈会议等。

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What to do. Determine the measures that need to be implemented to achieve quality objectives.



What resources are needed. Determine the personnel, infrastructure, environment, and knowledge required to achieve quality objectives.



Who is responsible. Determine who is responsible for achieving specific quality objectives (which can be a team, department, or individual).



When to complete. Determine when to complete the identified measures.



How to evaluate the results. Determine how to evaluate the results of achieving specific quality objectives. Evaluation can be a part of management review and performance evaluation. Evaluation can also be implemented by other methods, such as project management with planned completion date, KPIs (Performance indicator), daily review or feedback meetings, etc.

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做管理尤其是体系管理就要有5w2h的思维 ，谁做 什么时候做  在哪做 做的标准是怎么样 必须要清楚