ISO9001-8.5.3

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8.5.3 顾客或外部供方的财产

组织应爱护在组织控制下或组织使用的顾客或外部供方财产。

对组织使用或构成产品和服务一部分的顾客和外部供方财产，组织应予以识别、验证、保护和防护。

若顾客或外部供方财产发生丢失、损坏或发现不适用情况，组织应向顾客或外部供方报告，并保留所发生情况的成文信息。

注：顾客或外部供方的财产可能包括材料、零部件、工具和设备以及场所、知识产权和个人资料

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8.5.3 Property of Customers or External Suppliers



Organizations should cherish the property of customers or external suppliers under their control or use.



The organization shall identify, verify, protect, and protect the property of customers and external suppliers used by the organization or forming part of its products and services.



If the property of customers or external suppliers is lost, damaged, or found to be unsuitable, the organization shall report to the customers or external suppliers and retain written information of the situation.



Note: The property of customers or external suppliers may include materials, parts, tools and equipment, as well as premises, intellectual property, and personal data

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顾客（客户、承包商或服务商等）财产是被纳入或用于产品生产或服务提供的财产。

外部供方财产是为某种目的提供给组织使用的财产（如租用的包装设备或个人信息）。


财产可能是有形的或无形的，如材料、工具、客户房屋、知识产权或个人数据

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Customer (customer, contractor, or service provider, etc.) property is included or used for product production or service provision.
External supplier property refers to property provided to an organization for a certain purpose (such as leased packaging equipment or personal information).

Property may be tangible or intangible, such as materials, tools, customer premises, intellectual property, or personal data

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另外，客户已经在现场检验并接收的但需要在组织仓库或场地存放一段时间才转移出去的产品，虽不属于本条款规定的范围，也要像顾客财产一样予以必要的保护。

组织应采取的财产保护措施取决于财产的类型。财产所有者信息应予以识别（如各类标识）并在组织内公布，最好隔离或专门地点存放。最好建立定期向客户报告财产管理状态的报告（使用情况、现有状况、数量等）

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In addition, products that have been inspected and received by the customer on site but need to be stored in the organization's warehouse or site for a period of time before being transferred out, although they do not fall within the scope of this clause, must be protected as necessary as customer property.



The property protection measures that an organization should take depend on the type of property. Property owner information should be identified (such as various markings) and published within the organization, preferably isolated or stored in a dedicated location. It is best to establish regular reports on the status of property management to customers (usage, current status, quantity, etc.)

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为了规范顾客或外部供方财产的管理，组织可制定客户财产管理制度

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In order to standardize the management of customer or external supplier property, the organization may establish a customer property management system

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whye 发表于 2023-8-31 09:14
确实很有用，学习了

感谢支持  好的东西大家都能够学习到