ISO9001-9.1.1

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9.1.1 总则

组织应确定：

a）需要监视和测量什么；

b）需要用什么方法进行监视、测量、分析和评价，以确保结果有效；

c）何时实施监视和测量；

d）何时对监视和测量的结果进行分析和评价。

组织应评价质量管理体系的绩效和有效性。

组织应保留适当的成文信息，以作为结果的证据。

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9.1.1 General



The organization should determine:



a) What needs to be monitored and measured;



b) What methods are needed for monitoring, measuring, analyzing, and evaluating to ensure the effectiveness of the results;



c) When to implement monitoring and measurement;



d) When to analyze and evaluate the results of monitoring and measurement.



The organization should evaluate the performance and effectiveness of the quality management system.



Organizations should retain appropriate written information as evidence of the results.

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监视与测量的对象应涉及组织质量管理体系的各个方面，

包括所有过程、所有产品或服务、所有部门、所有层次以及质量改进需求，并编制一览表，


监视与测量的实绩包括日常过程监控、产品检测、内外部审核、政府机构监管、顾客第二方审核、各类质量管理沟通会议、外部质量沟通、顾客投诉等

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The objects of monitoring and measurement should involve all aspects of the organization's quality management system, including all processes, all products or services, all departments, all levels, and quality improvement needs, and a list should be prepared.

The actual performance of monitoring and measurement includes daily process monitoring, product testing, internal and external audits, government agency supervision, customer second party audits, various quality management communication meetings, external quality communication, customer complaints, etc