管理评审Management Review

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计划

首先，一般是由质量管理部门制定管理评审计划（有的公司以通知方案等形式），明确本年度管理评审工作的相关安排，经过管理者代表审核，由法人签字批准。

管理评审（或方案）的主要内容一般包括：评审时间、评审目的，评审范围和评审重点，参加评审部门（及人员），评审依据，评审的内容等

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Plan


Firstly, the quality management department usually formulates a management review plan (some companies use notification schemes or other forms) to clarify the relevant arrangements for this year's management review work. After being reviewed by the management representative, the plan is signed and approved by the legal representative.


The main content of management review (or plan) generally includes: review time, review purpose, review scope and focus, participating departments (and personnel), review basis, review content, etc

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管理评审流程

实施管理评审的主要流程：

各部门编制输入材料，然后通过评审会议，对评审输入做评议，对存在或潜在的不合格项提出纠正和顶防措施。

评审结束后，应编制管理评审报告，并根据要求对评审结果进行改进。

一般公司应制定管理评审控制程序，规定实施管理评审工作的部门职责、工作流程以及需要产生、留存的相关记录

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Management Review Process



The main process of implementing management review:



Each department prepares input materials, and then evaluates the review inputs through review meetings, proposing corrective and preventive measures for existing or potential non conformities. After the review is completed, a management review report should be prepared and the review results should be improved according to requirements.



General companies should develop management review control procedures, specifying the departmental responsibilities, workflow, and relevant records that need to be generated and retained for implementing management review work

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输入材料

这里重点介绍管理评审输入材料中应包含的主要内容：

1.与本部门相关的内部审核结果；

2.顾客反馈（包括顾客满意度、顾客抱怨等）；

3.过程的绩效和产品的符合性（包括过程、产品和服务测量和监视的结果）；

4.纠正和预防措施的状况；

5.以往管理评审措实施的跟踪及其有效性；

6.可能影质量管理体系的各种变化；质量管理体系运行状况，包括质量管理方针、目标的适宜性和有效性；

7.其他改进的建议

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Input materials



Here, the main content that should be included in the management review input materials is emphasized:



1. Internal audit results related to the department;



2. Customer feedback (including customer satisfaction, customer complaints, etc.);



3. Process performance and product compliance (including results of process, product, and service measurement and monitoring);



4. The status of corrective and preventive measures;



5. Tracking and effectiveness of the implementation of previous management review measures;



6. Various changes that may affect the quality management system; The operational status of the quality management system, including the suitability and effectiveness of quality management policies and objectives;



7. Other suggestions for improvement

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管理评审会议

管理评审会议按照计划或通知的时间进行，由公司法人代表组织。各个部门的负责人参加管理评审会议，分别提交输入材料。

部门负责人结合各自部门承担的工作，总结公司质量管理工作在本部门的落实情况，并评价质量管理体系与当前公司实际生产是否适宜、有效，提出改进的建议等。

管理评审会议中，各部门都要发言，都要对体系做出评价。这是改进公司质量管理体系的好机会。

公司法人代表肯定是最忙的，平时也没有那么多时间去了解质量管理体系的运转情况，都是交给管理者代表来管，这个时候专门抽出时间来听各部门负责人对公司质量管理体系的总结、评价和建议，可以说是机会非常难得，同时也是公司高层导重视质量管理的体现之一。

法人代表应根据各部门的输入材料，结合公司的质量方针、目标以及当前公司的发展战略方向，考虑是否调整公司的质量目标？是否对体系进行适应性修改完善？在哪些方面得到提高？有哪些工作所要改进和进一步加强？

要对存在或潜在的不合格项提出纠正措施，或则采取预防措施

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Management Review Meeting



The management review meeting shall be held according to the planned or notified time, and shall be organized by the company's legal representative. The heads of each department participate in the management review meeting and submit input materials separately.



The department heads summarize the implementation of the company's quality management work in their respective departments, evaluate whether the quality management system is suitable and effective for the current company's actual production, and propose improvement suggestions based on the work undertaken by their respective departments.



During the management review meeting, all departments need to speak up and evaluate the system. This is a good opportunity to improve the company's quality management system.



The legal representative of a company is definitely the busiest, and usually doesn't have much time to understand the operation of the quality management system. They are all entrusted to the management representative to manage. At this time, they specifically take time to listen to the summary, evaluation, and suggestions of the company's quality management system from department heads. It can be said that the opportunity is very rare, and it is also one of the manifestations of the company's top management's emphasis on quality management.



The legal representative should consider adjusting the company's quality objectives based on the input materials from various departments, combined with the company's quality policy, objectives, and current development strategic direction? Are there any adaptive modifications and improvements to the system? In what areas have improvements been made? What work needs to be improved and further strengthened?



To propose corrective measures or take preventive measures for existing or potential non conformities

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管理评审报告

公司应根据管理评审的过程、结果形成管理评审输出，并形成报告。

管理评审的报告应包括以下方面的措施：

质量管理体系关于过程方面的改进；

与顾客要求有关的产品方面的改进；

资源需求。

管理评审报告一般由管理者代表负资组织编，交总经理批准，并分发至公司各部门，由质量管理部门或则其他指定部门或人员负责跟踪管理评审改进要求的监控执行、跟踪和验证。

本次管理评审的输出可以作为下次管理评审输入之一。若管理评审引起文件方面的修改，应严格按照公司文件管理控制程序的相关要求执行。

对于管理评审中觉得对公司质量管理体系有一定影响，依规定应当采取纠正、预防措的问题，应按公司的纠正预防措施控制程序相关规定执行

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Management Review Report



The company should form management review outputs and reports based on the process and results of management review.



The report of the management review should include the following measures:



Improvement of the quality management system in terms of processes;



Improvement in product aspects related to customer requirements;



Resource requirements.



The management review report is generally compiled by the management representative responsible organization, submitted to the general manager for approval, and distributed to various departments of the company. The quality management department or other designated departments or personnel are responsible for monitoring, tracking, and verifying the improvement requirements of the management review.



The output of this management review can be used as one of the inputs for the next management review. If the management review results in modifications to documents, it should be strictly carried out in accordance with the relevant requirements of the company's document management control procedure.



For issues that are deemed to have a certain impact on the company's quality management system during management reviews and require corrective and preventive measures in accordance with regulations, they should be implemented in accordance with the company's corrective and preventive measures control procedures