QMS中顾客管理Customer Management in QMS

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以顾客关注为焦点

最高管理者应通过确保以下方面，证实其以顾客为关注焦点的领导作用和承诺:

①确定、理解并持续地满足顾客要求以及适用的法律法规要求;

②确定和应对风险和机遇,这些风险和机遇可能影响产品和服务合格以及增强顾客满意的能力;

③始终致力于增强顾客满意

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Focusing on customer attention
The top management should demonstrate their customer-centric leadership role and commitment by ensuring the following:
① Determine, understand, and continuously meet customer requirements and applicable legal and regulatory requirements;
② Identify and respond to risks and opportunities that may affect the quality of products and services and enhance customer satisfaction;
③ Always committed to enhancing customer satisfaction