质量改善 Quality Improvement

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增强竞争力：通过质量改善，产品或服务的性能、可靠性、耐久性等方面得到提升，能够更好地满足消费者需求，从而在市场中脱颖而出，吸引更多客户，提高市场份额

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Enhance competitiveness: By improving quality, the performance, reliability, durability, and other aspects of products or services can be enhanced to better meet consumer needs, thereby standing out in the market, attracting more customers, and increasing market share

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• 降低成本：减少次品率和返工率，意味着原材料、人力、时间等资源的浪费减少。同时，高质量的产品或服务还能降低售后维修、退换货等成本。
  

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Reducing costs: Reducing the rate of defective products and rework means reducing the waste of resources such as raw materials, manpower, and time. Meanwhile, high-quality products or services can also reduce costs such as after-sales maintenance, returns, and exchanges.

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提高客户满意度：当产品或服务质量不断提升，能够符合甚至超越客户的期望，客户就会更满意，进而增加客户忠诚度，促进客户再次购买和推荐给他人

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Improving customer satisfaction: When the quality of products or services continues to improve and meets or even exceeds customer expectations, customers will be more satisfied, thereby increasing customer loyalty, promoting repeat purchases, and recommending to others

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促进企业可持续发展：质量是企业的生命线，持续的质量改善有助于树立良好的企业形象和品牌声誉，为企业长期稳定发展奠定基础

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Promoting sustainable development of enterprises: Quality is the lifeline of enterprises, and continuous quality improvement helps establish a good corporate image and brand reputation, laying the foundation for long-term stable development of enterprises

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PDCA 循环：即计划（Plan）、执行（Do）、检查（Check）、处理（Act）四个阶段。


首先制定质量改善计划，明确目标和措施；然后按照计划执行；执行过程中进行检查，对比实际结果与计划目标的差异；最后根据检查结果采取措施，总结经验教训，将成功的经验标准化，对于未解决的问题，纳入下一个 PDCA 循环继续改进.

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The PDCA cycle consists of four stages: Plan, Do, Check, and Act. Firstly, develop a quality improvement plan, clarify goals and measures; Then execute according to the plan; Conduct checks during the execution process to compare the actual results with the planned goals; Finally, measures will be taken based on the inspection results, lessons learned will be summarized, successful experiences will be standardized, and unresolved issues will be included in the next PDCA cycle for further improvement