培训新员工值不值？

Q168

连锁餐厅Le Pain Quotidien也为新员工提供大量培训。Le Pain Quotidien加州分公司培训与发展经理莉亚•鲁辛斯基最初只是纽约的一名服务生。她说，被聘为服务生的员工会跟随一名认证培训师学习五天，了解酒店的方方面面，包括最辛苦的部分——品尝菜单上的所有食物。
Restaurant chain Le Pain Quotidien also trains new hires extensively. Leah Rucinski, training and development manager for Le Pain Quotidien California, started as a server in New York. She reports that someone hired as a server will spend five days with a certified trainer, learning every aspect of the restaurant and -- a tough part of the job, to be sure -- tasting everything on the menu.

Q168

鲁辛斯基说道，在指导新人过程中，“我们会教新员工辨别，一杯好的浓缩咖啡是什么样，一杯好咖啡尝起来是什么味道， ”以及怎样制作一杯同样绝妙的啤酒。厨房的新员工还要练习刀功。“我们现在做的事很了不起，它将明确每一个职位的职业发展方向，即使是厨房的洗碗工也不例外。”
In orientation, "we teach you to notice what a good cup of espresso and a good cup of coffee tastes like," Rucinski says, and exactly how to make an equally stunning brew. New kitchen staff drill on knife skills, and "one of the really cool things we're working on right now is figuring out a career path for every single position, down to the dishwasher in the kitchen."

Q168

它意味着，培训不会在五天之后便宣告结束。LPQ提供各种培训班，例如在地区面包店里提供的面包烘焙课程，或采取接力赛形式的餐饮课程，看谁能以最快的速度装满托盘。“我们不希望员工对工作感到厌烦，”鲁辛斯基说。“我们认为，如果我们把时间和资金投入到对人才的培养当中，他们便会始终与我们在一起，与我们共同成长。”
That means that training doesn't stop after those first five days. LPQ offers all kinds of classes, such as bread-baking courses at regional bakeries, or catering classes featuring relay races to see who can fill a tray quickest. "We never want you to get bored," Rucinski says. "We feel if we put time and money into developing our people, they'll last with us and grow with us."