关于CARs的那些事

Q168

Describe the process to identify, document, quarantine, and disposition non-conforming materials.
请描述如何辩识, 归档, 隔离和处置不合格原材料.
Describe your Corrective Action/Root Cause analysis procedures (internal and external). Do CARs have a documented procedure, date of permanent fix and owner? How is the recurrence of nonconformities prevented?
有无纠正措施/根本原因分析程序(内部和外部)? 对纠正预防措施单CARs有没有制定形成文件的程序,定义出永久改善的日期和责任人?如何预防不合格再次发生?

What reviews and audits are conducted to verify Corrective Action Effectiveness? How do you assure that similar errors, potential non-conformities do not recur? (Preventive actions)
有做什么审核来验证纠正措施的有效性?如何确保同样的问题和潜在的不符合不会再次发生? (预防措施)

Are PFMEA's reviewed proactively, and in response to failures/complaints?
有没有对PFMEA's进行定期回顾,并根据不符合/投诉的情况进行更新?

What is the goal for:
- containment response time?
- a corrective action response time, measured from receiving a customer complaint to delivering good parts to the customer?
- agility?
Are CARs closed in a timely manner with date of permanent fix identified?                  
以下目标是什么:
- 围堵措施的响应时间?
- 纠正措施的响应时间?从收到客户投诉到提供好的产品给客户所用的时间.
- 积极性如何?
所有CARs是否在永久性对策规定的期限内关闭?

How does the quality organization monitor long term internal issues/failures in the last 10 years?
过去10年间质量部是如何对内部质量问题/不合格进行长期监控的?

Do you have a component failure autopsy process and have the lab/measurement capabilities to support this activity?
是否有失效部件解构分析的流程, 并且实验室/测量设备能支持该分析?