本帖最后由 友谊的真诚 于 2016-4-23 10:00 编辑
穆拉利在每周BPR里启用了“红绿灯”系统,与会高管会用红、黄、绿三色标示重要计划的进展。开过四次会议后所有计划都被标示为绿色,穆拉利向团队发难:“我们今年会亏损180亿美元,究竟有没有进展不利的计划?”现场一片死寂。
接下来一周,福特的北美区总裁马克•菲尔德斯带来了一个红色信号,代表一款新车要推迟问世。其他高管都以为,菲尔德斯会因为报告坏消息而被解雇。穆拉利却开始鼓掌,并且说:“马克,很有远见。”他又问管理团队:“我们怎样才能帮助马克解决问题?”他经常对手下的高管说:“你自己没有问题,只是遇到了麻烦而已。”
Mulally introduced a “traffic light” system to weekly BPRs in which executives indicated progress on key initiatives as green, yellow, or red. After four meetings in which all programs were labelled green, Mulally confronted his team, “We are going to lose $18 billion this year, so is there anything that’s not going well?” His question was met with stony silence.
The following week, Ford’s North American President, Mark Fields, showed a red indicator that a new vehicle launch would be delayed. Other executives assumed Fields would be fired over the bad news. Instead, Mulally began clapping and said, “Mark, that is great visibility.” He asked the group, “What can we do to help Mark out?” As he frequently told his leaders, “You have a problem;you are not the problem.” |