8D解决法--8D solution

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8D（8 Disciplines）

即问题解决8步法，最早是福特公司使用的经典质量问题分析手法，对于解决工厂中存在的问题是一个很有用的工具，




尤其在面对重大不良时，它能建立一个体系，让整个团队共享信息，并引导团队提供解决问题的方法。

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8D (8 Disciplines), also known as the 8-step problem-solving method, was originally a classic quality problem analysis technique used by Ford.
It is a very useful tool for solving problems in factories, especially when facing major defects.


It can establish a system that allows the entire team to share information and guide the team to provide problem-solving methods.

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工作中，

XX现象已经反映了好几天了，怎么不见有人反馈呢？

XX事件解决方法大家都知道，可是没有人愿意解决，我也一直推不动。

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At work,

The XX phenomenon has been reflected for several days, why hasn't anyone given feedback?

Everyone knows the solution to the XX incident, but no one is willing to solve it, and I have been unable to push it

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这个不良现象到底是什么，为什么现在查到的和当时得知的不一样呢？
都已经让XX部门全检了，怎么又发现不良了呢？

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What is this undesirable phenomenon and why is it that what we have found now different from what we learned at the time?

We have already had the XX department conduct a full inspection, but how did we find any defects again?

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1-组建问题解决团队

8D原名就是叫团队导向问题解决步骤，8D小组需要由具备产品及制程知识，能支配时间且拥有职权及技能的人士组成，必须指定一名8D团队组长。

不具备以上条件的8D是失败的8D，它没法在你需要资源解决问题时提供帮助。若一个体系出现了质量异常，绝非单一部门职能失效，否则整个体系需要重新进行完善

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1- Build a Problem Solving Team



The original name of 8D is team oriented problem-solving steps.

The 8D team needs to be composed of individuals with product and process knowledge, who can manage time, and have authority and skills. A 8D team leader must be appointed.



An 8D that does not meet the above conditions is a failed 8D and cannot provide assistance when you need resources to solve problems.

If there is a quality abnormality in a system, it is not the failure of a single department's function, otherwise the entire system needs to be improved again

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2-描述问题

以客户的角度和观点详细描述其所感受到的问题现象，将所遭遇的问题，以量化的方式，明确出所涉及的人、事、时、地、为何、如何、多

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2- Describe the problem



Describe in detail the problems and phenomena experienced by the customer from their perspective and perspective, quantify the problems encountered, and identify the people, events, times, places, why, how, and how many are involved in a quantitative manner